FAQ

What delivery service is included?

Standard Shipping is free on all orders sent to US addresses. No minimum purchase is needed, and this store currently does not deliver outside the United States.

How should I estimate delivery time?

Allow 1–2 business days for order processing plus 4–6 business days of estimated transit after dispatch. Weekends and US federal holidays are excluded. Carrier disruptions can change the estimate.

Where do I find tracking?

Tracking information is emailed after shipment. Allow time for the carrier’s first scan and contact us with your order number if the shipment needs investigation.

What if an item arrives wrong or damaged?

Send your order details, an explanation and helpful photographs. We will review the problem and arrange an appropriate remedy. The merchant pays eligible return shipping for defective, damaged, incorrect or incomplete goods.

How do I request a return or exchange?

Contact us within 30 days of delivery with proof of purchase. For a change of mind, keep the item unused and in original condition and packaging. We provide the return instructions and pay eligible return shipping. For an exchange, tell us your preferred replacement so availability can be checked.

How long does refund processing take?

After we receive, inspect and approve a return, the refund is issued to the original payment method within 10 business days. Your financial institution may need extra time to post the credit.

Can I edit an order after checkout?

Ask as soon as possible before dispatch. We will review whether a change or cancellation can still be made, but cannot guarantee it. After dispatch, the return policy applies.

Which payment and product-care information should I use?

Checkout displays enabled payment methods and the USD total, including applicable tax. For materials, care and lid or straw compatibility, use the exact product listing and its instructions rather than another item’s details.

How can I contact someone?

Our contact information appears below. The service window is Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles); include your order reference when relevant and never send full payment credentials.